Full-Time Staff Positions
The CFT is currently accepting applications for a Lead Instructional Technologist.
The lead instructional technologist will support faculty, students, and staff at Vanderbilt to enhance student learning through the use of Vanderbilt’s course management system (Brightspace) and other online learning platforms. This position will report to the CFT’s Assistant Director for Educational Technology and work collaboratively with senior and support staff at the CFT, as well as others involved in supporting teaching at the university.
The Center for Teaching (CFT) was founded in 1986 and currently has eleven full-time staff positions, as well as four graduate student fellows. The CFT offers a variety of professional development programs and opportunities for faculty and graduate students at Vanderbilt, and CFT staff have excellent relationships with individual instructors and with departments, programs, and schools. The CFT is the administrative home for Brightspace, and the CFT provides campus-wide Brightspace support and education.
Duties and Responsibilities
Provide frontline technical and pedagogical support for instructors and students using Vanderbilt’s course management system (CMS) and related technologies.
- Respond to support requests from faculty and students by email and phone 7am to 3pm weekdays, with additional support hours as appropriate;
- Manage the CMS support ticketing system, and generate reports from the ticketing system;
- Manage the creation of any CMS courses not created through integration with Registrar systems;
- Manage the approval process for new user security access to the CMS;
- Support faculty and graduate student instructors by providing detailed online guides and in-person consultation about features available in Vanderbilt’s course management system;
- Occasionally support faculty and other instructors using online learning platforms other than Vanderbilt’s primary CMS.
Liaise with outside vendors in support of course management system activity at Vanderbilt.
- Liaise with the CMS vendor’s support services to respond to and resolve non-routine and challenging support requests from campus users;
- Integrate, manage, and maintain all third-party integrations with the campus course management system, and liaise with third-party vendors as needed;
- Document new third-party integration use procedures and provide training to other CMS support team members;
- Conduct testing of new and existing tools, and coordinate testing with faculty, staff, and student partners.
Coordinate and collaborate both internally and with other campus units involved in educational technology, particularly online learning platforms.
- Participate in regularly scheduled team meetings, departmental meetings, and interdepartmental meetings, and attend other campus meetings as needed;
- Keep the CFT team, other units, and external vendors informed about important developments across teams.
Support effective use of Vanderbilt’s CMS by managing support tools, documenting support interactions, and providing leadership for improving support.
- Manage the CMS support ticketing system, and generate weekly and monthly reports from the system;
- Manage support website content and track and report usage using analytics tools;
- Manage the CMS support knowledge base, and write standard responses to frequently as questions.
Keep informed on current and emerging course management system technologies, including Vanderbilt’s, and other online learning platforms.
- Maintain proficiency with course management systems, particularly instructor functions within such systems;
- Pursue professional development opportunities to broaden skills and knowledge.
Profile of an Ideal Candidate
- A Bachelor’s Degree plus 4 years of directly comparable experience is necessary.
- A Master’s Degree in Instructional Technology plus 4-5 years of directly comparable experience is preferred.
- This position will work with sensitive and confidential information protected under FERPA.
- The ideal candidate must have excellent communication and interpersonal skills, a client-oriented work ethic, and analytic and problem-solving skills.
- Proficiency with course management systems, such as Brightspace, particularly instructor functions within such systems.
- Experience providing faculty or student support for academic software or systems, especially course management systems.
- Experience working with educational technology vendors to solve problems and resolve issues.
- Proficiency with standard software applications, including basic web applications, as well the ability to learn new applications quickly.
- Experience with Macintosh and Windows operating systems and hardware
- Ability to work a flexible schedule and be responsible for some on-call duties.
- Familiarity with the academic mission of a research university.