Full-Time Staff Positions
Lead Instructional Technologist Job #28410
Application deadline March 21, 2018
About the Position:
The lead instructional technologist will support faculty, students, and staff at Vanderbilt to enhance student learning through the use of Vanderbilt’s course management system (Brightspace) and other online learning platforms. This position will report to the CFT’s Assistant Director for Educational Technology and work collaboratively with senior and support staff at the CFT, as well as others involved in supporting teaching at the university.
About the Department:
The Center for Teaching (CFT) was founded in 1986 and currently has eleven full-time staff positions, as well as four graduate student fellows. The CFT offers a variety of professional development programs and opportunities for faculty and graduate students at Vanderbilt, and CFT staff have excellent relationships with individual instructors and with departments, programs, and schools. The CFT is the administrative home for Brightspace, and the CFT provides campus-wide Brightspace support and education.
About Vanderbilt University:
Vanderbilt is a renowned private institution founded in 1873 located a little more than a mile from downtown Nashville, TN. The university’s students, faculty, staff and visitors frequently cite Nashville as one of the perks of Vanderbilt. VU is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt was recently ranked #1 in the Princeton Review among 382 top colleges and universities for “happiest students” – as well as #2 for “best quality of life” and “great financial aid,” #5 for “best run colleges” and “beautiful campus,” and #6 for both being in a “college city that students love” and having “great campus/city relations.”
Duties, Responsibilities, and Expected Outcomes:
Provide frontline technical and pedagogical support for instructors and students using Vanderbilt’s course management system (CMS) and related technologies
- Respond to support requests from faculty and students by email and phone 7am to 3pm weekdays, with additional support hours as appropriate;
- Manage the CMS support ticketing system, and generate reports from the ticketing system;
- Manage the CMS support knowledge base, writing standard responses to frequently asked questions as needed;
Liaise with outside vendors in support of course management system activity at Vanderbilt
- Liaise with the CMS vendor’s support services to respond to and resolve non-routine and challenging support requests from campus users;
- Manage and maintain all third-party integrations with the campus course management system, liaise with third-party vendors as needed;
Support effective use of Vanderbilt’s CMS by faculty and graduate student instructors
- Educate instructors about features available in Vanderbilt’s course management system through in-person sessions and online, on-demand resources;
- Coordinate and collaborate with other campus units involved in educational technology, particularly online learning platforms
Keep informed on current and emerging course management system technologies, including Vanderbilt’s, and other online learning platforms.
- Maintain proficiency with course management systems, such as Brightspace, particularly instructor functions within such systems
- Candidates must have a Bachelor’s Degree plus 4 years of directly comparable experience.
- A Master’s Degree in Instructional Technology plus 4-5 years of directly comparable experience is preferred.
- This position will work with sensitive and confidential information protected under FERPA.
- The ideal candidate must have excellent communication and interpersonal skills, a client-oriented work ethic, and analytic and problem-solving skills
- Proficiency with course management systems, such as Brightspace, particularly instructor functions within such systems
- Experience providing faculty or student support for academic software or systems, especially course management systems
- Experience working with educational technology vendors to solve problems and resolve issues
- Proficiency with standard software applications, including basic web applications, as well the ability to learn new applications quickly
- Experience with Macintosh and Windows operating systems and hardware
- Ability to work a flexible schedule and be responsible for some on-call duties
- Familiarity with the academic mission of a research university
- Helpful Nature – Offers to help lighten the load for others in times of need. Volunteers rather than waiting to be asked. Understands that almost no one works in a silo and needs the help of others to do their job well; recognizes that by helping others first, others will likely reciprocate.
- Reliable – Does what they say they will do, when they say they will do it. Shows up for work when expected. Doesn’t push the burden of work volume or deadlines to others.
- Detail-Oriented – Even small mistakes can create big issues; attention to detail work indicates care about the outcomes.
- Hard-Working – Is industrious as well as efficient (busy isn’t the same as productive). Can juggle multiple competing priorities simultaneously without becoming overwhelmed.
- Communicates in ways that are clear and succinct, rather than confusing or ambiguous.